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High-stress conversations—whether with patients, families, or colleagues—can impact relationships, outcomes, and risk. This course equips participants with evidence-based communication strategies and emotional intelligence tools to de-escalate conflict and navigate challenging interactions with clarity and empathy. Strengthen your ability to respond under pressure with practical skills that protect both people and practice.

Upon successful completion of this knowledge-based CPE course, learners should be able to:
1. Identify common high-risk interaction scenarios that present in coordination with patients and/or colleagues.
2. Identify key components of your emotional intelligence to recognize how your emotions influence communication under pressure.
3. Define clear communication goals and desired outcomes before engaging in difficult or emotionally charged discussions.
4. Describe effective de-escalation strategies that align with your communication objectives while maintaining emotional composure and empathy.
5. Discuss how documentation of challenging interactions may assist in mitigating risk as it relates to professional liability or employee related liability claims.

Audience: Pharmacists, Technicians, and Dentists
1 Hour | 0.1 CEU
UAN:
0107-9999-25-220-L99-P,
0107-9999-25-220-L99-T

Live Webinar Cost: FREE! Course fee includes course, course materials, and CPE credit submission to CPE Monitor. Course is non-refundable. Initial Release Date: July 17, 2025 Planned Expiration Date: September 15, 2025 Copyright 2025, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.